Bronze
Emails the customer as soon as they enquire. No phone calls.
- Website and form messages
- Reads what they need, and how urgent it is
- Checks you do that job, in that area
- Emails them straight away
- Tells your team when a person should look
For service businesses
Customers get an answer.
Kivvo takes the job details when your team cannot. Website, after-hours call, or the phone.
For trades that lose the job when nobody answers.
- Roofing
- HVAC
- Plumbing
- Electrical
- Property Services
- Automotive
- Cleaning
- Pest Control
- Home Improvement
Three levels
Pick what gets answered.
Website only. Website plus an after-hours call. Or the phone as well. Custom pricing, based on call volume and what you connect.
Gold
Everything in Bronze, plus a call when you are closed.
- Calls only after your opening hours
- Only if they left a number and agreed to a call
- Offers open times from Calendly
- Says it is booked only after Calendly creates the event
- Sends your team a summary of the call
Platinum
Everything in Gold, plus answering the phone.
- Picks up when nobody else can
- After hours, or all day if you want
- Takes the job details
- Passes urgent calls to a person
- Calls back if the call was missed
Side by side
Bronze is the website. Gold adds the after-hours call. Platinum adds the phone.
Custom pricing based on call volume and integrations.
The website
On Bronze, Gold and Platinum
Bronze
Gold
Platinum
Replies to website forms
IncludedIncludedIncludedReads what the customer needs
IncludedIncludedIncludedEmails the customer
IncludedIncludedIncludedTells your team
IncludedIncludedIncludedKeeps a record
IncludedIncludedIncludedHands unclear jobs to your team
IncludedIncludedIncluded
The after-hours call
Added on Gold. Included on Platinum.
Bronze
Gold
Platinum
Calls after you close
Not includedIncludedIncludedAsks questions on the call
Not includedIncludedIncludedSends you a call summary
Not includedIncludedIncludedCollects a preferred time
Not includedIncludedIncluded
The phone
Platinum only
Bronze
Gold
Platinum
Answers incoming calls
Not includedNot includedIncludedCan stay on all day
Not includedNot includedIncludedPasses the call to a person
Not includedNot includedIncluded
If you connect it
Optional. Nothing is assumed.
Bronze
Gold
Platinum
Calendar
If you connect itIf you connect itIf you connect itCRM
If you connect itIf you connect itIf you connect it
A tick is included. A dash is left out. A preferred time is collected. A booking is confirmed only when your team, or a live calendar, agrees.
What a missed call can cost in a week.
Enter a normal week. The figure is a month, if that share of missed calls had each become one job.
Possible loss this month
£5,850
15 missed calls a week, at £300, if 30% become a job.
A missed call is not always a lost job. This shows the size of the gap, not a promise of revenue.
What changes when every call gets answered.
The customer is spoken to while they are still on the line. Your team gets the job, the urgency and a preferred time.
When the call rings out
- They call the next company.
- The enquiry waits until morning.
- Nobody has the job or the urgency.
- The day starts from missed calls.
When the call is answered
- They are told it is an AI.
- The job, the address and the urgency are written down.
- A calendar time is booked only if the calendar creates it.
- Urgent calls go to a person, and the team gets the summary.
Bronze package
Answers the website and does not call.
Gold package
Calls back after you close, when they left a number and agreed.
Platinum package
Answers the phone.
How it starts.
01
You tell us the jobs
What you do, the hours you work, and the area you cover.
02
You pick a level
Website only, an after-hours call, or the phone as well.
03
The customer gets an answer
You get the details. A time is confirmed only when you agree.
Common questions
It answers the customer when your team cannot. Bronze replies to website forms. Gold also calls after you close. Platinum also answers the phone.
Kivvo
See it on your own business.
Tell us the jobs you do. We call to collect a time. Nothing is booked until you agree.