Bronze
Emails the customer as soon as they enquire. No phone calls.
- Website and form messages
- Reads what they need, and how urgent it is
- Checks you do that job, in that area
- Emails them straight away
- Tells your team when a person should look
Pick what gets answered.
Bronze replies to the website. Gold also calls after you close. Platinum also answers the phone. Book a demo.
Gold
Everything in Bronze, plus a call when you are closed.
- Calls only after your opening hours
- Only if they left a number and agreed to a call
- Offers open times from Calendly
- Says it is booked only after Calendly creates the event
- Sends your team a summary of the call
Platinum
Everything in Gold, plus answering the phone.
- Picks up when nobody else can
- After hours, or all day if you want
- Takes the job details
- Passes urgent calls to a person
- Calls back if the call was missed
Side by side
Bronze is the website. Gold adds the after-hours call. Platinum adds the phone.
Custom pricing based on call volume and integrations.
The website
On Bronze, Gold and Platinum
Bronze
Gold
Platinum
Replies to website forms
IncludedIncludedIncludedReads what the customer needs
IncludedIncludedIncludedEmails the customer
IncludedIncludedIncludedTells your team
IncludedIncludedIncludedKeeps a record
IncludedIncludedIncludedHands unclear jobs to your team
IncludedIncludedIncluded
The after-hours call
Added on Gold. Included on Platinum.
Bronze
Gold
Platinum
Calls after you close
Not includedIncludedIncludedAsks questions on the call
Not includedIncludedIncludedSends you a call summary
Not includedIncludedIncludedCollects a preferred time
Not includedIncludedIncluded
The phone
Platinum only
Bronze
Gold
Platinum
Answers incoming calls
Not includedNot includedIncludedCan stay on all day
Not includedNot includedIncludedPasses the call to a person
Not includedNot includedIncluded
If you connect it
Optional. Nothing is assumed.
Bronze
Gold
Platinum
Calendar
If you connect itIf you connect itIf you connect itCRM
If you connect itIf you connect itIf you connect it
A tick is included. A dash is left out. A preferred time is collected. A booking is confirmed only when your team, or a live calendar, agrees.