Product
Preferred times first. Confirmed bookings only when the calendar says so.
Kivvo can ask when the customer would like a visit. It confirms a booking only after a connected calendar accepts the slot.
Collect a preference
The assistant asks for a preferred date and time and tells the customer the team will confirm availability.
Connect a calendar later
When a supported live calendar is connected, approved slots can be checked and booked.
No invented availability
If the booking system has not confirmed the slot, the assistant does not say it is booked.
Live booking is an available integration. It is not assumed to be switched on.