Product
Every digital enquiry answered instantly.
Kivvo reads website and form enquiries as they arrive, classifies the job and sends the right customer response — including at night.
Capture
Enquiries are taken 24/7 from the website and connected forms.
Understand
The assistant identifies the service, urgency and whether the address is in area.
Respond
The customer receives an email. Staff are alerted when a person should review it.
Log
The lead and the result are stored so nothing depends on a morning inbox sweep.
Bronze stops at digital response. Phone calls begin at Gold for after-hours callbacks, and inbound answering is Platinum.