Product
The right jobs, clearly marked.
Kivvo separates a covered, urgent roof leak from an out-of-area quote so the team spends time on work it can actually win.
Service
Enquiries are classified against the services you actually offer.
Area
Locations outside the patch are handled honestly instead of becoming false hope.
Urgency
Active damage and safety issues are marked so they are not treated like a routine quote.
Next step
Each lead ends as resolved by the AI, qualified for the team, or escalated to a person.
Qualification on Bronze happens from the written enquiry. Gold and Platinum can continue that qualification on the phone.